Maintaining reassurance contact with customers using traditional methods is time consuming and expensive. Instead of calling to confirm customers are safe each day which can invade their privacy and independence you can use Safety Confirmation to confirm the well being of customers with less staff, in less time and with fewer overheads. Monitoring centres that have been calling customers on regular basis to confirm their well being can often operate a Safety Confirmation service for less money but with higher margins creating a win-win situation for you, your corporate clients and end customers.
Many sheltered accommodation schemes are facing financial pressure and are looking at ways of reducing costs whilst continuing to protect resident safety. A Safety Confirmation service effectively confirms that residents are safe each day and effortlessly allows the resident to choose the exact level of reassurance contact they would like to receive.
Pellonia enables you to make your existing service better by offering several new services all based on having more contact with your customers. Most monitoring centres are able to service several thousand new customers for these services without the need for additional staff. Although each year the industry sees new telecare devices few of these provide monitoring centres with continuous revenue opportunities. Pellonia provides several continuous revenue opportunities by allowing you to sell Safety Confirmation (daily or twice daily safety checks with customers), medication reminders, appointment reminders, event reminders and lots more.
Pellonia can help you streamline several internal processes, including automating requests to users to test their telecare equipment, ensuring lone workers have got to jobs and returned to base locations safely and by allowing you to deliver important messages to large numbers of customers using automated telephony.